OUENEIFS STORE FAQ
Q: Is Oueneifs BJD doll made up by machine or by hand?
A: Our dolls are hand-made.
Q: What is the difference between Nude doll – Nude doll (freestyle face up) and Full set options?
Q: Q: How is your bjd doll packaging box?
Q: Are “Shugo Fairy”, “Shuga Fairy” and “China Bjd” trademarks of Oueneifs?
A: Yes, they are all owned by Oueneifs
Q: What kind of eyes and skin tone does your bjd doll have?
Q: Are there any discounts for purchasing many items?
A: Before shopping, you can collect coupons from our stores. The more you buy, the bigger the discount.
Q: What kind of logistics channels do you provide?
A: Standard Shipping: China Post Ordinary Small Packet Plus, Yanwen Economic Air Mail, etc., only provide China’s receipt records and no longer display logistics information after going abroad. Standards:
AliExpress Standard Shipping, China Post Registered Air Mail, etc. providing full tracking logistics information.
Express Shipping: Fedex, DHL, etc., information provide tracking logistics information throughout the process, the fastest logistics channel
Q: How do I purchase multiple items but only pay the postage once?
A: You can add all products to the shopping cart and choose the same logistics channel for each product so that you will only charge the postage for one unit
Q: When will the parcel be sent out?
A: Usually, we will send the package within 6 hours after the funds are received, except for some specific legal holidays (such as New Year, National Day, etc.)
Q: When will I receive the package after you send it?
A: The package’s arrival time depends on the logistics channel you choose.
For the specific arrival time, you can check the product details page.
Q: Will my package be home delivery?
A: Usually, the parcel will be delivered to your home. The post office will contact you if you need to pick it up.
Q: How do I check the location of my package?
A: You can check the progress of the logistics on the order details page or check here https://www.17track.net/
Q: What should I do if I receive a problem parcel?
A: Please get in touch with us as soon as possible, and we will give you a satisfactory solution
- Oueneifs Official Store
- Email: [email protected]
- SMS: +1(571) 335-1359 (Text Only)
- USA Office: 12 E. Twohig, Suite 200-F1, San Angelo, Texas 76903, USA
- China Warehouse: Wentian Industrial Park, Taihe County, Ji’an City, Jiangxi Province (Xinboshang Industrial Park), China.
- Hours of Operation: Mon-Sat: 9 AM-5 PM EST